Delete your account
In the app
- Sign in, on the website or in the inCommon app.
- Open the profile menu (your picture or initials) and choose Profile.
- Choose Delete account, type delete, and confirm.
Your account is deleted straight away. If you use two-step sign in, you will need your code to sign in first.
Without the app
If you cannot sign in or no longer have the app, use Contact Support on the website (it works without signing in), choose Delete my account, and give the email address or phone number on the account. We may ask you to confirm the request comes from you, and we delete the account within 30 days.
What is deleted
- your account and your sign in details;
- the profiles, journal entries and other records copied to your account;
- your Oracle readings and the daily count of them;
- your Codex Luminary subscription bought on the website, which is cancelled at once, with no refund for the rest of the period, and your billing record with our payment provider;
- the record RevenueCat keeps of purchases made in the iPhone and Android apps.
A subscription bought in the App Store or Google Play is not cancelled by deleting your account. Apple and Google do not let us cancel it, so cancel it in your Apple account or Google Play subscription settings first, or it keeps renewing.
What is kept, and for how long
- Payment records that Stripe, our payment provider, must keep by law, for as long as the law requires, and the purchase records Apple and Google keep under their own policies.
- Support messages you sent, no longer linked to an account, for up to two years as a record that we answered them, unless you ask us to delete them sooner.
- Backups held by our providers, which expire on their normal schedule.
- What is on your own device. Profiles and journal entries kept in your browser or the app stay there unless you also choose to erase them when you delete your account, or clear them in Settings. You can keep using inCommon without an account.
Our Privacy Policy explains what we collect and your other rights.